Customer Support Specialist (Remote) - Paused

Permanent employee, Full-time · Remote

About Easysize
Easysize is a B2B SaaS company working with (direct-to-consumer) online fashion brands around the world. Our products help brands decrease online returns, boost sales and run more sustainable operations by utilising the data they have and helping them become more data-driven. We grew the client base by 10x in 2021. And now, you have a chance to be a part of our team in 2022 and help us grow even faster.

Our customers are small and medium-size online fashion brands. 
The Team
One of the great things about working at Easysize is that we are remote first. Built by entrepreneurs for entrepreneurs. By personally working with founders of fashion brands, we help them grow their businesses.
Our global team spans 8+ countries, and we pride ourselves on having a connected and inclusive culture that empowers people to do their best work. We give our team autonomy to move fast, innovate and take responsibility.
We are very proud of our values and expect all those who join us to help us proactively drive and improve our culture. The position is fully remote.
What You'll be doing
We care deeply about building strong, long-term relationships with our customers, so we’re looking for candidates who can balance the need to move fast with a personal approach at the right pace for each customer.

Respond to customer queries in a timely and accurate way via video calls, phone, email or chat - Identify customer needs and provide assistance, help customers use specific features (demos/screen sharing)
• Analyze and report product bugs/malfunctions (for example, by testing different scenarios or impersonating users) - Assist in training customers to use our Shopify app and other team members
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share this plus feature requests with our CS, Product, Sales and Marketing teams
• Inform customers about new features and functionalities
• Update internal documentation and knowledge base
Requirements
2 yrs Experience as a Customer Support Specialist or similar CS role
Technological savvy
• Experience using help desk software and remote support tools
• You have experience using CRM systems (ideally, HubSpot).
• Excellent communication & problem-solving skills
• Ability to work independently
• Replying fast to tickets with patience
• Paying attention to detail
• You are great at multi-tasking, prioritizing and managing your time effectively.
• You are a quick learner.
• Be active on social media : customer support & brand awareness
• You are fluent in English
• Ideally you are based in the EU due to customer time zones  [ EMEA & US ]
Nice to haves:
Coding and debugging skills are a plus
HTML & CSS experience is a huge plus
Familiarity with Mailchimp &/or Klaviyo
 Working at another SAAS company is considered a plus
• Familiarity with Jira and/or Shopify is a big plus
Speaking in multiple languages
Bonus points for:
Experience with Shopify platform / tools / agencies
What we offer
Fully remote: your life, your way of working
• Competitive compensation package in USD or EUR
• Freedom, autonomy and responsibility
• Flexible working hours [ EMEA & US ]
• No-bureaucracy environment
• Home office equipment allowance
• Relocation assistance
• Opportunity for career and professional growth
• Working in a disruptive and fast-growing industry where the possibilities are endless
Interview Logistics
Our interview process takes place on Zoom / Google Meet and tends to consist of the following stages:
  • Pre-interview questionnaire
  • Invite to Interview (30-45 minutes)
  • Final interview
Disclaimer
​If you have ​not heard back from us in 2 weeks please consider your application unsuccessful
Should you want to reapply in the future for a similar position, please stay connected by following us on LinkedIN
We are looking forward to hearing from you!

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